Delete your account and data
You can request deletion of your Snaplet account and any associated data at any time. I delete your personal data within 30 days of receiving your request, in accordance with GDPR.
Two ways to request deletion
1. Directly in the app (recommended)
- Sign in to app.snaplet.dk
- Go to Settings → Profile
- Click "Request account deletion"
- Confirm via the email link sent to your registered address
2. By email
If you can't access the app, you can write to [email protected] with the subject "Account deletion" from the email address your account is registered with. I respond within 48 hours on business days.
What gets deleted
- Your profile (name, email, password hash, settings)
- All your events and associated QR codes
- All photos and videos uploaded to your events (including from guests)
- Push token and notification preferences
- Login history and device sessions
What gets anonymised (not deleted)
To comply with the Danish bookkeeping act (5-year retention requirement) I keep the following in anonymised form (without personally identifiable information):
- Invoice information for paid events (VAT no., amount, date — no name/email)
- Stripe payment intent IDs (anonymised)
Timeline
- 0-48 hours: I receive and confirm your request
- 0-7 days: Your account and events are closed
- 0-30 days: All personal data is deleted from the systems and backups
Undo the request
Once you've requested deletion, you have a 7-day window to undo it by signing in again and clicking "Undo deletion" in your profile settings. After 7 days the request is final.
Further questions
Read the full privacy policy or write to [email protected].